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If you have any questions regarding our Shipping and Returns Policy, please contact us at support@feelyourprime.com. We’re available to talk to you 9am - 5pm PST, Monday thru Friday!

Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.  

All return shipping labels include a tracking number which will notify you (and us!) when your return is received. If we do not receive your return, no refund or exchange will be granted.


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