Returns and Exchanges
We offer a 100% satisfaction guarantee! If you are not 100% satisfied with your purchase, you can contact our support team at firstname.lastname@example.org and we will make it right!
All items you wish to exchange must be shipped to our warehouse at your expense. With returns, if you wish to return an item upon receipt, we will refund whatever shipping costs you paid while placing your order. If you are exchanging your item(s) we will cover the cost of shipping the exchange item(s) to you.
Due to COVID-19, please note that our return policy does not include socks that have been opened or worn, which are final sale due to hygienic reasons.
Email (So We Can Send You Your Receipt) customer care at email@example.com, or call our support team. Our team is available to talk to you 9am-5pm PST, Monday to Friday! Include in your initial request how you wish to proceed (return or exchange) and we will walk you through the process of which shipping carrier to ship your items back with, and how long the process should take (the processing times for refunds and exchanges may vary).
Ship your return, and email our customer care team the tracking number associated with your return. We highly advise you to ship your order to our warehouse with a tracking number. We are not responsible for returns that are not received. Make sure all of the accessories are packaged in their boxes and with their Cards of Authenticity (if these are not included with your return/exchange, no refund or exchange will be processed).
When we receive your return, it will be processed in 3 - 5 business days. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you’re requesting an exchange, the item(s) you requested in your exchange form will be shipped immediately once your return is accepted, granted that they’re in stock.